Frequently Asked Questions

Archive 2025-2026

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The Insurance Carrier will be changing to Aetna for the 2026-2027 School Year. Check back on June 17th for more information!

The portal is open each year from June 16 – August 31 for the Fall, and December 1 – January 31 for the Spring.

Instructions and additional information will be sent to students via their Campbell University student email address.

Additional Resources

School Information

Insurance ID Card

Account Information

Benefits

Benefit Information

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Fall - 06/16/2025 - 09/07/2025

Spring/Summer - 12/01/2025 - 02/06/2026

Online Enrollment

Students with a Qualifying Event

Waive

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Full-time main campus undergraduate, College of Pharmacy and Health Sciences (CPHS), and School of Osteopathic Medicine (CUSOM) students are required to carry a health insurance plan that provides coverage while in the state of North Carolina. Students must either submit a waiver with proof of existing coverage or enroll in the student health insurance plan each academic year. 

  1. International students are required to enroll in the student insurance plan.
  2. Failure to submit an approved waiver by the deadline will result in default enrollment in the student insurance plan.
  3. No waivers will be accepted once the portal has closed.

Acceptable plans:

  1. Employer-provided health insurance
  2. Marketplace Plans
  3. North Carolina Medicaid
  4. Military/TRICARE
  5. Healthsharing plans

Unacceptable Plans:

  1. Out-of-State Medicaid

Dental and Vision Options

Optional Dental Plan

Offered in partnership with Cigna Dental

Optional Vision Plan

Offered in partnership with VSP

Claims

Blue Connect Flyer

Access to your claim information

Regulatory Notices

© 2024 Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. SM, ® Marks of the Blue Cross and Blue Shield Association. iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you. 

Parent Information

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross Blue Shield North Carolina StudentBlue
PO Box 2073
Durham, NC  27702
1 (800) 579-8022
Customer Service
1 (877) 477-2424
24/7 Health Line

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected